Shipping & Delivery Policy | PLOMOR

Last updated: November 2026

At PLOMOR, we ship vehicle accessories worldwide, including bumpers, side steps, roof racks, storage panels, and other off-road equipment. Shipping arrangements depend on the product, stock availability, package size, and delivery destination.

This policy explains our shipping options, estimated delivery times, customs arrangements, and support process.

1. Shipping Locations & Availability

Orders may be dispatched from China or one of our overseas warehouses, depending on stock availability and the destination. Not every product is stocked locally in every market.

• In-stock products: The dispatch location and shipping method depend on available inventory and the delivery address.
• Pre-orders and made-to-order products: Additional preparation or production time may be required.
• Custom finishes: Products requiring custom colours or other modifications may take longer to prepare.

If you need an item by a specific date, please contact sales@plomor.com before ordering so we can check availability and shipping options.

2. Free Shipping & Regional Exceptions

Free standard shipping is available for eligible orders delivered to supported destinations. Any applicable shipping charges will be shown at checkout or confirmed through a separate quotation.

• Remote areas and islands: Additional shipping charges or alternative delivery arrangements may be required.
• Oversized products: Some destinations may have limited freight services or restrictions on large packages.
• Cyprus and other destinations with limited service: Please contact us before ordering to confirm whether we can arrange delivery and provide a shipping quotation.

If an additional shipping charge is required, we will explain the available options and obtain your agreement before dispatch.

3. Import Duties, VAT & Customs Clearance

We offer Delivered Duty Paid (DDP) shipping to many destinations, including most European Union countries, where suitable services are available. DDP availability depends on the product and the delivery address.

• Confirmed DDP shipments: Applicable import duties, VAT or equivalent import taxes, and standard customs clearance charges are included in the agreed order total.
• Destinations without DDP service: The recipient may be responsible for import duties, local taxes, or customs clearance fees. We will explain these arrangements before dispatch.

4. Estimated Delivery Times

Total delivery time includes order preparation and transit. Transit estimates begin after dispatch, not when the order is placed.

• Local warehouse delivery: Delivery times depend on local stock availability, the carrier, and your address.
• International express: Delivery generally takes around 10 days after dispatch, depending on the destination and customs processing.
• Sea freight with DDP service: The sea transit stage may take approximately 50 days from vessel departure. Origin handling, customs clearance, and final delivery require additional time.
• Pre-orders and custom products: Production or preparation time is additional to the shipping estimate.

These timeframes are estimates, not guaranteed delivery dates. Customs inspections, weather, public holidays, peak shipping periods, and carrier disruptions may cause delays.

5. Tracking Your Order

We will email your tracking information when it becomes available. A tracking number being created does not necessarily mean the carrier has collected the shipment.

• For some international shipments, local courier tracking will update only after customs clearance and handover to the final-mile carrier.
• Sea freight shipments may have longer gaps between tracking updates.
• If tracking appears unchanged or you need assistance, please contact us with your order number.

6. Oversized Deliveries & Receiving Your Order

Large products, such as bumpers, side steps, roof racks, and body panels, may require a delivery appointment, suitable vehicle access, or a signature upon arrival.

• Provide a complete delivery address and a working contact telephone number.
• Tell us in advance about restricted access or other delivery limitations.
• Confirm whether unloading assistance or special equipment is needed for your shipment.
• Ensure someone is available to receive and sign for the shipment when required.

If a delivery attempt fails, please contact us to confirm your availability before redelivery is arranged. Redelivery, storage, or address-change charges may apply depending on the circumstances. We will explain any applicable charges before proceeding.

7. Damaged, Missing or Lost Shipments

Please inspect your shipment promptly upon arrival. Where possible, note visible packaging damage on the delivery receipt and take photographs before opening the package.

If an item arrives damaged or parts are missing, email sales@plomor.com with:

• Your order number.
• A description of the issue or a list of missing parts.
• Clear photographs of the product and any damage.
• Photographs of the outer packaging, internal protective materials, and shipping label.

Please report damage as soon as possible, ideally within 48 hours of delivery, and retain the packaging while we review the case. This requested reporting window does not limit your statutory rights.

Depending on the issue, we may arrange replacement hardware, replacement parts, a replacement product, or a refund. Please contact us before installing or attempting to repair a damaged item.

If the carrier confirms that a shipment has been lost, we will contact you to discuss a replacement or refund.

8. Order Changes & Cancellations

If you need to change your address, modify an item, or cancel an order, please contact us as soon as possible.

• Before dispatch: We will check whether your request can be accommodated. Preparation, custom production, or carrier processing may affect the available options.
• After dispatch: Address changes, rerouting, or shipment interception depend on the carrier and may incur additional charges.

Cancellation and refund requests are handled in accordance with our refund policy and applicable consumer law.